Customer Service

Our Customer service will be happy to assist you from Monday to Friday, 8AM to 5PM (ET).

Call toll-free from USA and Canada: 1-888-407-3784

Email us: customerservice@bodyguardfitness.com

 

Bodyguard Fitness

9095 25th Avenue

St-Georges, QC (Canada) G6A 1A1

418-228-8934

Warranty


2017-18 Product Limited Warranty


Product Number beginning F1 & Serial Number beginning with 66, 76 or 86 purchased on or after July 1st, 2017.

Uniits sold prior to July 1st, 2017 are covered by the warranty terms and conditions of their production year.


Bodyguard Fitness warrants all new Bodyguard Fitness products to be free from defects in materials and workmanship (not from general wear) for the warranty periods set forth below. The warranty period begins on the invoice date of the original purchase. This warranty applies only against defects discovered within the warranty period and extends only to the original purchaser of the product. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period only. To claim under this warranty, the owner must make the affected product available for inspection by Bodyguard Fitness or its service representative. Bodyguard’s obligations under this warranty are limited as set forth below.

 

Warranty Periods and Coverage

Note: All regular shipping charges for parts under warranty are covered by Bodyguard Fitness.



Conditions and Restrictions


1. The warranty applies to the Bodyguard Fitness product only while:
a. it remains in the possession of the original purchaser who has registered the product with Bodyguard Fitnessor provided proof of purchase (original sales invoice).
b. it remains in a residence or facility located in Canada or the USA.
c. the serial number is clearly identifiable and has not been removed, altered or defaced.
d. the owner notifies the authorized dealer or Bodyguard Fitness within 30 days after the date of discovery of any nonconformity

2. The warranty does not cover damage, failure, operational noise or irregular performance caused by:
a. electrical wiring not in compliance with electrical codes or Bodyguard Fitness’ user manual specifications.
b. accident, misuse or abuse.
c. improper leveling, alignment, installation, service or calibration or any unapproved modifications.
d. failure to perform general maintenance as outlined in the user manual including but not limited to the following: cleaning of product, tightening of external screws/bolts, deck and walking belt maintenance and rotating of wheels.

3. This limited parts warranty does not cover:
a. general wear on parts including but not limited to the following: walking belts, drive belts, decks, foot rails, handrails, handles, grips, foot pads, pedal straps, wheels, elliptical rails, buttons/keys, seat materials such as coverings and backs.
b. consumables and cosmetic items, including but not limited to the following: batteries, stickers, and labels.
c. software (including EPROM and version upgrades).
d. products or accessories not included in the original packaging that can be used with Bodyguard Fitness equipment. e.g. iPads, mobile phones, iPods, headphones etc.

4. The Bonus Wear Warranty covers the following original parts for general wear causing irregular product performance that occurs during normal operation.
Parts Covered: walking belts, drive belts, decks and wheels.

The Bonus Wear Warranty is above and beyond the Limited Parts Warranty, which covers parts for defects in materials and workmanship only.
In order to qualify for the Bonus Wear warranty, units must be correctly maintained as outlined in the General Maintenance section of the user manual. Parts replaced under the Bonus Wear Warranty will be only covered by the limited parts warranty (defects in material & workmanship) for the remainder of the original period.
Important: The Limited Labor Warranty does not cover parts replaced under the Bonus Wear warranty, only replacement parts and shipping are covered.

 

Click here to download a copy of the complete product warranty.

 

 

Warranty Registration

Fill in this form to register your warranty.

 

The fields with an asterisk (*) must be completed.

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Service Help

Note: For Product Documentation such as User Manuals and Assembly Guides, visit the DOCUMENTS section.

Visit the Bodyguard Fitness Service You Tube Channel (BodyguardFitService) to view service videos on our products.

 

Console Software Upgrades

Starting in 2011 many Bodyguard Consoles included a USB Connector which allows easy Console Software Upgrades. Below are the latest versions of console software for each model listed. Check your product's serial number and download the correct console software zip file. In the zip file you will find the Console Software and instructions on how to install the software.

 

Treadmills

                                                                                                                           
T560X   Serial # 290... (Ver. 2.43)            T520P Serial # 290... (Ver. 2.43)    T460XC  Serial # 290... (Ver. 2.43)
               
T280P   Serial # 290... (Ver. 2.43)     T260P   Serial # 290... (Ver. 2.43)   T460XC   Serial # 190... (Ver. 1.29)
               

Ellipticals 

 

Upright Bikes

 

Recumbent Bikes  

E390X Serial # 396... (Ver. 1.07)   V9X Serial # 396... (Ver. 1.07)    R9X Serial # 396... (Ver. 1.07)
               
E390X Serial # 290... (Ver. 1.07)   V9X  Serial # 290... (Ver. 1.07)   R9X Serial # 290... (Ver. 1.07)
               
             R6X  Serial # 396... (Ver. 1.07)
               
            R6X Serial # 290... (Ver. 1.07)

 

 

Service Manuals


Treadmills 

2012-14 Treadmill Service Guide - *user name & password required (contact customerservice@bodyguardfitness.com or 1.888.407.3784 for more info.) Service Guide includes main parts listing, wiring diagrams and service help for components

Motor Pan Component Service Sheet (Models: F9621*)  - includes wiring diagrams and service/installation help for components in the motor pan (e.g. Drove Motor, MCB, Elevation Motor)

Motor Control Board (MCB) Code Sheet (Model: F9621*) - explains the LED Codes on the MCB and provides assistance for service

Display Error Code Sheet (Model: F9621*) - explains the Error Codes on the Display and provides asisstance on service.